Inspection Procedure 9

Inspection Procedure 9: Image of a DVD is played, but no sound is played.

CAUTION:
Whenever the multivision display is replaced, ensure that the power supply circuit and the grounding circuit are normal. (Check that the voltage is 10 V or more.)

TECHNICAL DESCRIPTION (COMMENT)

The DVD or the multivision display may be defective.

TROUBLESHOOTING HINTS

- Defective DVD
- Malfunctions of multivision display

DIAGNOSIS

STEP 1. Check if the error message is displayed on the monitor.

(Refer to Error Message.)

Q. Is the error message displayed on the monitor?

YES : Refer to ERROR MESSAGE (refer to Error Message), and take necessary steps. If the DVD sound is still not output, go to Step 2.

NO Go to Step 2.

STEP 2. Check whether other sounds are emitted.

Check whether sound other than DVD is emitted.
(1)Check if the sound is output when the music server is used.

(2)Check if the sound is output when the radio is used.

(3)Check if the sound is output when the CD is used.

Q. Is sound other than DVD emitted?

YES Go to Step 3.

NO Troubleshoot the MMCS. (Refer to Symptom Chart.)

STEP 3. Check a DVD to be inserted.

Check if the sound is recorded in the DVD, using other DVD players.

Q. Is sound data recorded in the DVD?

YES Go to Step 4.

NO Use a DVD containing sound data.

STEP 4. Check the DVD.

Check that the DVD is free of dirt or scratch.

Q. Is the check result normal?

YES Go to Step 5.

NO Clean the disk, use a disk without scratches and burrs, or remove the burrs from the disk, and then reinsert the disk.

STEP 5. Temporarily replace the DVD with another DVD, and check the trouble symptom.

Check if the DVD is played normally when it is inserted.

Q. Is the check result normal?

YES Replace the used DVD.

NO Go to Step 6.

STEP 6. Check the service data log for the MMCS service mode.

(1)Display the service data log for the MMCS service mode. (Refer to Without Manufacture's Scan Tool (Service Mode).)

(2)Check if the service data log for drive and HDD is displayed.

Q. Is the service data log displayed?

YES (The service data log for drive is displayed.) : Check for foreign materials or condensation. Repair if there is an abnormality, and then go to Step 7.

YES (The service data log for HDD is displayed.) : Abnormalities relating to high or low temperature may be present. Check that the multivision display can play the disk at the operable temperature. If it cannot be played normally, go to Step 7.

NO Go to Step 7.

STEP 7. Perform "Network/Connect Line Check" in the MMCS service mode.

(1)Display "Network/Connect Line Check" in the MMCS service mode. (Refer to Without Manufacture's Scan Tool (Service Mode).)

(2)Check if "DVD Drive OK" is displayed.

(3)Check if "HDD Drive OK" is displayed.

Q. Is the check result normal?

YES : Go to Step 8.

NO : Replace the multivision display.

STEP 8. Check of playing method

Check whether the disk was played normally and not with special playback (fast rewind, fast forward, slow, pause). Also, check whether the mute mode was selected. After that, check if the DVD is played normally when it is inserted.

Q. Is the check result normal?

YES This diagnosis is complete.

NO Go to Step 9.

STEP 9. Temporarily replace the multivision display, and check the trouble symptom.

After temporary replacement of the multivision display, check that the new DVD is played normally when it is inserted.

Q. Is the check result normal?

YES Replace the multivision display.

NO Replace the DVD.