Recall - GAWR/GVWR Label Replacement

No.: SR-04-005
DATE: May, 2004
MODEL: 2003 Lancer Evolution

SUBJECT:
FMVSS LABEL REPLACEMENT
- SAFETY RECALL CAMPAIGN

PURPOSE

The Federal Motor Vehicle Safety Standards (FMVSS) certification label on affected vehicles lists the incorrect Gross Vehicle Weight Rating (GVWR) and Gross Axle Weight Rating (GAWR). The original label must be removed and replaced with a corrected label.

Corrected labels are available upon dealer request by VIN. Customers are being asked to contact their Mitsubishi dealer to have the dealer place an order for the corrected label. The dealer must complete and fax the attached FMVSS Label Request Form. The corrected label will then be mailed to the dealer.

When the new label arrives at the dealership, the dealer must contact the owner and arrange for them to bring in their vehicle for FMVSS label replacement.

AFFECTED VEHICLES

2003 Lancer Evolution vehicles produced between 1/27/03 and 1/7/04

CUSTOMER NOTIFICATION





A letter will be sent to all owners of affected vehicles, instructing them to contact their Mitsubishi dealer to have the dealer order a new FMVSS label. A sample copy of a customer notification letter appears later in this bulletin.

REQUIRED OPERATIONS

IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is sold. Each label is VIN-specific, so be sure to install the correct label in each vehicle.





1. When a customer contacts your dealership to request a corrected label, note the VIN, the customer's name and phone number on the Label Request Form.

2. Check on the Warranty Superscreen to verify that the vehicle is an affected VIN for this campaign and that this campaign procedure has not already been completed.

3. Fax the FMVSS Label Request Form - see your Mitsubishi Dealer.

4. When the dealership receives the new FMVSS label, verify that the new label has the correct VIN for the vehicle. Then call the customer to arrange for installation of the new label.





5. Remove and discard the old FMVSS label.

6. Affix the new label in the location of the old label.

WARRANTY INFORMATION

Use campaign labor operation C0401HXX











Claims for this campaign must be entered as Recall type "C" claims. Sample claim screens are shown.