Scan Tool - Multi-Use Tester II Warranty Coverage
No.: TSB-01-00-021DATE: October, 2001
MODEL: All models
Subject:
MUT-II SCAN TOOL WARRANTY
This bulletin supersedeas TSB-97-00-005, issued June, 1997, to update the maximum repair charge under warranty. Revised information is indicated by -->.
PURPOSE
This bulletin contains warranty coverage and repair return procedures for the Mitsubishi Multi-Use Tester-II (MUT-II) scan tool.
WARRANTY INFORMATION
The following information outlines the main points of the MUT-II warranty and warranty procedures. The actual warranty statement is shown in this bulletin.
1. DURATION: 5 years from the date of original shipment.
2. COVERAGE: Materials and workmanship. Excludes abuse, misuse, etc.
a. 1st year: Free of charge
--> b. 2nd - 5th year: Maximum of $480 per repair
3. REPAIR WARRANTY: After the unit has been sent in for repair, the repair will be warranted for 90 days without additional charge to the purchaser (except for freight charges). This repair warranty will start on the date the unit is shipped to the purchaser.
4. REPAIR RETURN PROCEDURE:
a. The purchaser calls Owatonna Tool Company (OTC) Customer Service at (888) 727-6672.
b. OTC provides initial diagnosis/recommendations over the phone.
c. If the initial recommendations do not resolve the condition, OTC ships purchaser a loaner unit and peripherals for the duration of the repair process. Return forms for purchaser's unit and loaner unit will be included with the loaner unit.
IMPORTANT:
DO NOT SHIP YOUR UNIT UNTIL INSTRUCTED TO DO SO BY OTC.
d. OTC informs the purchaser to ship their unit (freight prepaid and insured) along with all the peripherals (cables, ROM pack, etc.) for repairs.
e. The unit is repaired and returned to the purchaser, freight prepaid and insured.
f. Upon receipt of the repaired unit, the purchaser returns the loaner unit to OTC freight prepaid and insured.
g. If necessary, OTC bills the purchaser for repair expenses, if any.
h. OTC will pay for in-warranty return freight expense. If the unit is out of warranty or if repairs are not covered by the warranty, return freight expense will be charged to the purchaser.
SHOULD YOU REQUIRE SERVICE
In the event that your MUT-II unit does not operate properly, perform the following steps before calling OTC:
1. Make sure the power supply and harness connectors are hooked up properly. On older vehicles, the ignition key must be in the "ON" position for the unit to work.
NOTE:
MMSA recommends that dealers purchase a second harness assembly (part number MB991497-01) to store as a spare for emergency situations.
2. Make sure the ROM pack is the correct version, and that it is installed correctly.
3. Make sure the problem is not with the vehicle:
a. Will the unit work with other systems on the same vehicle? Will it work with the same system on an identical vehicle?
b. Check the data link connector pins. Are they straight and undamaged?
c. Check the data link ground pin and the appropriate pin for the vehicle system you are working with. Can you use a test meter to get a trouble code from the diagnostic connector pin? (Refer to the appropriate vehicle service manual for instructions.)
If the answers to the questions in Step 3 are YES, the problem is most likely with the MUT-II unit. Call OTC Customer Service at (888) 727-6672.
MULTI - USE TESTER-II (MUT-II) WARRANTY STATEMENT
LIMITED WARRANTY
THIS WARRANTY IS EXPRESSLY LIMITED TO THE AUTHORIZED MITSUBISHI MOTORS DISTRIBUTORS AND PURCHASERS WHO PURCHASE THE MULTI-USE TESTER II FOR THE PURPOSE OF USE IN THE ORDINARY COURSE OF THE BUYER'S BUSINESS.
Mitsubishi Motors Corporation (MMC) Multi-Use Tester-II is warranted against defects in material and workmanship for one year (twelve months) from the date of original shipment to the purchaser. This warranty does not cover any part that has been abused, altered, used for purposes other than for which it was intended, or used in a manner inconsistent with instruction regarding use. The exclusive remedy for any Multi-Use Tester-II found to be inoperative is repair or replacement, and Owatonna Tool Company (OTC) / Mitsubishi Motors Corporation (MMC) / Mitsubishi Motor Sales of America (MMSA) shall not be made liable for any consequence of incidental damages. Final determination of defects shall be made by OTC in lieu of MMC in accordance with procedures established by MMSA.
OBTAINING WARRANTY SERVICE
Warranty service will be provided by OTC without charge for parts and labor for the first year.
Up to four years after expiration of the one-year warranty, if the Multi-Use Tester-II is found to --> be defective because of material or workmanship, the repair charge is limited to $480 per repair.