Recall - Front Passenger Seat Back: Overview
NO.: SR-97-001DATE: June, 1997
MODEL: 1997 Eclipse / Eclipse Spyder
SUBJECT:
FRONT PASSENGER SEAT BACK SAFETY RECALL CAMPAIGN
PURPOSE
Mitsubishi Motor Sales of America, Inc. is voluntarily recalling certain 1997 Eclipse and Eclipse Spyder models to replace the front passenger seat backs. Vehicles built between March 18, 1997 and March 26, 1997 may have poor welds attaching the head restraint guide bracket to the front passenger seat back frame. Such poor welds could fail in a collision and cause injury or death to the passenger.
The new front passenger seat back is listed in the PARTS INFORMATION section of this bulletin. Follow the instructions in this campaign bulletin to replace the front passenger seat back.
AFFECTED VEHICLE
Certain 1997 Eclipse and Eclipse Spyder models built between 3/18/97 and 3/26/97
CUSTOMER NOTIFICATION
A letter will be sent to all owners of affected vehicles, instructing them to call MMSA Customer Service Dept. and arrange to return their vehicle to a Mitsubishi dealer to have this campaign procedure performed at no charge. A copy of this letter is shown.
The appropriate seat back assembly will automatically be sent to the customer's requested dealership. The dealer should advise the vehicle owner to make an appointment to ensure the repair parts are available at the dealership.
REQUIRED OPERATIONS
1. Verify that the vehicle is an affected VIN for this campaign by checking the Warranty Superscreen.
2. Remove the front passenger seat as described on page 52A-20 of the 1997 Eclipse/Eclipse Spyder service manual.
3. Remove the seat back assembly and retain for warranty parts return. Keep the head restraint for re-use.
4. Install the new seat back assembly to the seat frame and reinstall the completed seat assembly into the vehicle. Refer to page 52A-20 of the 1997 Eclipse/Eclipse Spyder service manual for reassembly steps and torque specifications.
5. Install the head restraint to the new seat back.
PARTS INFORMATION
Affected dealerships will automatically receive the appropriate seat back assembly after the vehicle owner contacts MMSA and an appointment is made at the dealership to repair the vehicle.
WARRANTY INFORMATION
Claims for this campaign must be entered as "C" type claims (E-5 on your Diamond Network Warranty Menu). Enter the seat back part number on the claim. A sample claim is shown.
Campaign Labor Operation: C9701KXX
Campaign Labor Time: 1.0 hour
Other Additional Charges:
No other charges may be claimed on the "C" type campaign claim. Any other unrelated warranty covered repairs must be separated out and claimed on a normal "W"claim.
RECALL CLAIM SCREEN SAMPLE
1997 ECLIPSE/ECLIPSE SPYDER SEAT BACK REPLACEMENT
BODY PORTION OF THE CAMPAIGN CLAIM "C" TYPE