Retractable Hardtop - Revised Repair Policies/Procedures
No.: TSB-98-42A-005DATE: June, 1998
MODEL: See below
SUBJECT:
3000GT SPYDER RETRACTABLE HARDTOP UPDATED REPAIR POLICIES & PROCEDURES
This bulletin supercedes TSB-95-2A-001, issued April, 1995 New policies and procedures are established in this bulletin for reporting concerns, parts ordering, and warranty claims submission for retractable hardtop repairs.
PURPOSE
To update the policies and procedures for repairs to the 1995-96 3000GT Spyder retractable hardtop. This bulletin provides updated information on how to report retractable hardtop concerns, where to send these vehicles for repair, where to obtain related parts, and how to submit warranty claims for retractable hardtop-related repairs.
AFFECTED VEHICLES
1995-96 3000GT Spyder
REPORTING CONCERNS
It is important that all Mitsubishi dealers, including the enrolled Spyder Service Centers, immediately contact their Regional Training Center Tech Line with all retractable hardtop-related concerns. Tech Line personnel will advise how to proceed with the repair, and will contact your District Service Manager. The District Service Manager will contact the customer and arrange appointments to repair the vehicle if ASC participation is necessary.
TRANSPORTING VEHICLES
SPYDER SERVICE CENTERS ENROLLED DEALERS
Dealers enrolled as Spyder Service Centers are listed in this bulletin. Vehicles to be transported to a designated Spyder Service Center should first be inspected, using a copy of the Dealer Inspection Form in this bulletin. It is the originating dealer's responsibility to complete this form. On the form, note any damage to the interior and exterior of the vehicle. Copies of the Dealer Inspection Form must be sent with the vehicle and kept in the originating dealer's file.
Upon receipt of the vehicle, the Spyder Service Center will inspect the vehicle and confirm its condition as documented on the Dealer Inspection Form. The Spyder Service Center must keep a copy of the form for their files. Any additional damage not noted by the originating dealer should be reported immediately to that dealer. This will insure accountability for the vehicle by both parties.
PARTS INFORMATION
To obtain retractable hardtop replacement part numbers, refer to your Mitsubishi parts fiche which contains Mitsubishi part numbers and illustrations of the retractable hardtop assemblies. Parts can be obtained through the standard Diamond Net parts ordering system.
WARRANTY INFORMATION
Follow standard warranty claims submission procedures for all retractable hardtop-related repairs covered under the Mitsubishi manufacturer's warranty. If you have any questions about submitting warranty claims, contact your District Service Manager or call the Warranty Hotline at (800) 380-2324.
LABOR OPERATION CODES
Refer to the Labor Operation Code listings in this bulletin. For retractable hardtop-related repairs that are not listed, MMSA will reimburse for the actual labor time.
Dealers who are not enrolled Spyder Service Centers should use OP code 95200040 for any towing expenses.
Spyder Service Centers who arrange for the customer's vehicle to be brought directly to their dealership for retractable hardtop repairs should use towing OP code R28TOWIN. Enter rental car expenses as RENTACAR. A PWA number will be needed for any towing or rental expense that exceeds your dealership's self-authorization limit.
ADMINISTRATIVE FEES
Dealers who assist in receiving affected vehicles and distributing them to the enrolled Spyder Service Centers are entitled to a $50 administrative fee. Submit a warranty claim using OP code R28HANDL and list the $50 fee under LABOR.
Contact your District Service Manager with any questions regarding parts, claims submission or PWA numbers for retractable hardtop repairs.
Any technical questions should be forwarded to the MMSA Tech Line at 800-446-6064.