CCC(R) - Satellite Radio List Presets Erased
SI M65 07 11Audio, Navigation, Monitors, Alarms, SRS
May 2011
Technical Service
SUBJECT
CCC - "Presets" List in Satellite Radio Mode Is Partially Erased
MODEL
R55 (Cooper Clubman, Cooper Clubman S)
R56 (Cooper, Cooper S)
R57 (Cooper Convertible)
All vehicles produced from 9/2006 to 8/2011 and equipped with option 609 (Navigation System Professional, CCC) and option 655 (Satellite Radio)
SITUATION
Some of the previously assigned satellite radio channels to the satellite radio "Presets" list have been erased and/or have been rearranged in the "Presets" list.
The problem occurred after the recently implemented Sirius/XM channel lineup change.
CAUSE
The data handling between the satellite radio receiver (SDARS-Exbox) and the Car Communication Computer (CCC head unit) has been corrupted.
CORRECTION
DO NOT REPLACE PARTS AND DO NOT PERFORM A REPAIR ATTEMPT!
Explain to the customer that the recently implemented Sirius/XM channel lineup change has been causing this behavior.
The customer himself or herself can restore the erased satellite radio channels again in the "Presets" list.
Refer to the current channel lineup in Attachment A.
For additional details on available SIRIUS/XM satellite radio packages and the channel lineup, please log on to the SIRIUS/XM website: www.siriusxm.com/channellineup
WARRANTY INFORMATION
This service information bulletin is intended to provide technical, diagnostic and/or repair process information only.
ATTACHMENT - A
Channel Guide