Cell Phone - Can't Initiate a Call in Roaming Mode

SI M 84 03 07
Communication Systems

July 2007
Technical Service

This Service Information bulletin supersedes S.I. M84 03 07 dated March 2007.

[NEW] designates changes to this revision

SUBJECT
Cannot Initiate a Phone Call when a CDMA Handset is in Extended Roaming Mode

MODEL
R56 (Cooper, Cooper S) with Bluetooth (SA644)

AFFECTED HANDSETS
Motorola RAZR-V3c

Motorola RAZR-V3m

Motorola E815

Motorola V325i

SITUATION
If a Code Division Multiple Access (CDMA) Bluetooth� handset is in extended roaming mode a call cannot be initiated via the vehicle. A call can be initiated via the handset.

A customer may notice the following:

^ Central Information Display (CID) displays "No suitable telephone present"

^ Phonebook not displayed in CID

^ It is not possible to answer an incoming call via the vehicle controls

^ An active call will not be displayed in the CID

Note:
Extended roaming mode can only be identified via the handset.

CAUSE
Off-network roaming is an available feature on the CDMA network. When an affected handset is in extending roaming mode, the handset sends the roaming status to the Interface box (MULF-SBX). Because of the set up some cellular service plans, if a phone call is placed or received when a handset is in extended roaming mode it may cost the consumer extra money. The MULF-SBX was designed to block calls when the handset is in extended roam module to protect customer from being unaware of the roaming mode.

PROCEDURE
[NEW] For all vehicles, on a customer complaint basis only, refer to the following procedure:

Update the complete vehicle per SI M09 01 07 (Coding, Individualization, Programming) Procedure B using Progman V26.01.02 (Target Data Status R056-07-06-515) or higher.

[NEW] WARRANTY INFORMATION
Covered under the terms of the MINI New Vehicle Limited Warranty.

Please refer to the latest KSD for all applicable labor operations and allowances.

If the appropriate labor operation is not contained in KSD, then a work time labor operation should be used.

Defect Code 84 11 22 12 00 00