FREE REPAIR MANUALS & LABOR GUIDES 1982-2013 Vehicles
Courtesy of Operation CHARM: Car repair manuals for everyone.

Attachment I - Administrative Information

OASIS ACTIVATED?

Yes. OASIS will be activated by November 15, 2006.

FSA VIN LIST ACTIVATED?

Yes. Available at the website by November 15, 2006. Owner names and addresses will be available by November 29, 2006.

NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall action.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.

SOLD VEHICLES

^ Owners of affected vehicles will be directed to dealers for repairs

^ Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the Customer Notification Letter (when available) and schedule a service date.

^ Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this Field Service Action.

RELATED DAMAGE

Related damage claims are not approved for this program.

ADDITIONAL LABOR TIME

This repair will require no additional labor time to complete. Claims submitted with "MT" labor will not be accepted for reimbursement.

RENTAL VEHICLES

Ford Motor Company will pay for a rental vehicle, except for fuel and insurance which will be at the owner's expense. Follow Extended Service Plan (ESP) guidelines for rental dollar amounts.

Enter the word "RENTAL" plus the number of days the vehicle was used in the Miscellaneous Expense area of the recall claim form.

OWNER REFUNDS

Refunds are not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using Direct Warranty Entry (DWE).

^ Refer to ACESII manual for claims preparation and submission information.

^ Parts Reimbursement:

^ If the Dealer performs the glass replacement, parts reimbursement for the glass is at the Dealer's actual cost plus applicable parts allowance.

^ If the Dealer chooses to sublet the glass replacement, the actual cost plus applicable parts allowance CANNOT exceed Dealer Price of the glass plus applicable parts allowance.

^ Use OSP to claim reimbursement for the urethane and primer.

^ Labor Reimbursement:

^ If the Dealer performs the glass replacement, labor reimbursement is at the published labor operation hour(s) multiplied by the Dealer's approved warranty labor rate (refer to attachment II for labor operation).

^ If the Dealer chooses to sublet the glass replacement, either the published operation or the actual Outside Labor (OSL) charge may be claimed. If the actual OSL charge is claimed, the OSL amount CANNOT exceed the standard operation amount at the Dealer's approved warranty labor rate.

^ Attach the Carlite glass sticker, found on the replacement windshield, to the repair order (RO) to verify the use of approved glass.