Attachment I - Administrative Information

OASIS ACTIVATED?

Yes, OASIS will be activated on November 29, 2012.

FSA VIN LIST ACTIVATED?

No, FSA VIN list will not be activated for this service action.

STOCK VEHICLES

Do not perform this program unless the affected vehicle exhibits the covered condition.

SOLD VEHICLES

Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

RELATED DAMAGE

If a related damage condition exists that you believe to be caused by the covered condition call the Special Service Support Center to request approval prior to the repair of any related damage.

Requests for approval after completion of the repair will not be granted.

ADDITIONAL LABOR TIME

^ If a condition exists that requires additional labor to complete the repair call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.

^ If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition call the Special Service Support Center.

OWNER REFUNDS

^ Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires May31 2013.

^ Dealers are also authorized to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. There is no expiration date for emergency repair refunds. Non-covered repairs or those judged by Ford to be excessive will not be reimbursed.

^ Refunds will only be provided for the cost associated with engine idle RPM surge due to throttle body deposits.

RENTAL VEHICLES

The use of rental vehicles is not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using Direct Warranty Entry (DWE).

^ Refer to ACESII manual for claims preparation and submission information.

^ Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior approval from the Special Service Support Center.

^ "MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the Special Service Support Center.

^ Submit refunds on a separate repair line.

- Program Code: 12N03 - Misc. Expense: ADMIN

- Misc. Expense: REFUND - Misc. Expense: 0.2 Hrs.

^ Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

^ Provision for 1/2 Can of Motorcraft(R) Choke and Linkage Cleaner PM-14:

Submit on the same repair line as the repair.

- Program Code: 12N03

- Misc. Expense: OTHER

- Misc. Expense: $ 2.25

^ If the throttle body gasket is damaged and cannot be reused a throttle body gasket may be submitted without prior approval on the same repair line on which the FSA is claimed. Any additional parts require prior approval from the Special Service Support Center.

^ PROGRAM TERMS: This program extends the coverage for a one time repair of engine idle RPM surge caused by throttle body deposits for up to ten (10) years of service or 150~000 miles from the warranty start date of the vehicle. If a vehicle has already exceeded the mileage limits this coverage will last through May 31, 2013.