Attachment I - Administrative Information

Emission Related Service Action 04E12
Certain 2003 and 2004 Model Year Crown Victoria, Grand Marquis, and Town Car Vehicles Serviced with an Incorrect Right Hand Catalytic Converter Inspect and Replace Right Hand Catalytic Converter

OASIS ACTIVATED? Yes, OASIS will be activated by September 20, 2004.

FSA VIN LIST ACTIVATED? Yes

Available through FMCDealer.com or at http://web.fsavinlists.dealerconnection.com by September 22, 2004. Owner names and addresses will be available by September 22, 2004.

NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this service action is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.

STOCK VEHICLES

Correct any affected stock vehicles before delivery.

SOLD VEHICLES

^ Owners of affected vehicles will be directed to dealers for repairs.

^ Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the Customer Notification Letter and schedule a service date.

^ Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED/SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this Field Service Action.

RELATED DAMAGE

If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted.

ADDITIONAL LABOR TIME

^ If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.

^ If you encounter aftermarket equipment or modifications to the vehicle, which might prevent the repair of the covered condition, call the Special Service Support Center.

OWNER REFUNDS

Refunds are not authorized for this program.

RENTAL VEHICLES

The use of rental vehicles is not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using Direct Warranty Entry (DWE).

^ Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed.

^ "MT" labor should be submitted on a separate repair line with the related damage flag checked.

Refer to ACESII manual for claims preparation and submission information.