Initial Inspection

1. Verify the customer concern by operating the portable cellular phone both in portable mode and while connected to the vehicle.
2. Make sure the portable cellular phone is turned ON. With the power button ON, the system should be on while the ignition switch is in ACC or RUN.
3. Make sure the customer is calling within the coverage area. No Svc will appear in the display if the customer is calling from outside the coverage area.
4. Check to see if the Roam indicator is on. If so, follow the roaming instructions in the customer phone guide.
5. Check to see if the display reads locked. If so, have the customer unlock the phone.
6. Make sure the portable cellular phone is securely connected to the pocket adapter and seated in the holder.
7. Check the pocket adaptor connections to the docking station.
8. Check the portable cellular phone system registration. Also, check to make sure that the portable cellular phone is correctly programmed. Incorrect programming can result in single system scanning, loss of speed dialing, loss of hands-free audio, loss of auto redial, loss of dial tone multi-frequency tones, and the loss of other keypad/portable cellular phone functions.
9. Check the customer account status with the cellular carrier.

If the customer concern is still present, follow these steps to diagnose the concern:

Visual Inspection Chart:

10. Visually inspect for obvious signs of mechanical or electrical damage.
11. If inspection reveals obvious concerns which can be readily identified, repair as necessary.