Attachment I - Administrative Information

Customer Satisfaction Program 02M01-S6

Certain Vehicles Equipped with a Tube-Mounted EGR Pressure Sensor Additional EGR Pressure Sensor Warranty Coverage

OASIS

You must use OASIS to determine if a vehicle is eligible for this program.

Note:
Submission of an "M" program claim will not remove the vehicle from OASIS because the affected vehicles are eligible for multiple repairs if the affected condition reoccurs during the extended warranty time/mileage period.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using Direct Warranty Entry (DWE).

^ Refer to ACESII manual for claims preparation and submission information.

^ Refunds must be claimed on a repair line that is separate from the repair line that the FSA is claimed on.

CLAIMING INSTRUCTIONS FOR REPAIRS WITH A REPAIR DATE ON OR AFTER 10/27/03

Claims for all vehicles that are within the New Vehicle Warranty Coverage must be submitted as a warranty repair. ACESII will not accept claims for reimbursement under the 02M01 program for vehicles within New Vehicle Warranty Coverage. Vehicles that have branded titles are eligible for this repair under the 02M01 program.

Vehicles within New Vehicle Warranty Coverage

Claims are to be submitted as a normal warranty claim in accordance with TSB 04-11-01.

Vehicles beyond New Vehicle Warranty Coverage (including branded titled vehicles)

Claims are to be submitted following program 02M01 guidelines.

Future Warranty Extension Customer Satisfaction Programs (CSP)

Future Warranty Extension CSPs will follow these claiming instructions; only those vehicles outside the New Vehicle Warranty Coverage will be submitted as a CSP type repair.

OWNER REFUNDS

Ford Motor Company will only refund owner-paid repairs made on or before the last day of the month of the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer). Failure of the EGR Pressure Sensor (9J460) will not have an impact on any other component of the vehicle. Therefore, refunds will only be granted for the replacement of the EGR Pressure Sensor (9J460).





All supporting documentation must be retained in accordance with the Warranty and Policy Manual.

Refer to ACESII manual for refund information.

RENTAL VEHICLES

The use of rental vehicles is not authorized for this program.