Attachment I - Administrative Information

Owner Notification Program 01B84
Certain 2001 Model Year Taurus and Sable Vehicles Improper Ethylene Glycol Concentration

OASIS

You must use OASIS to determine if a vehicle is eligible for this program.

PLEASE NOTE
Correct all vehicles in stock before delivery.

DEALER-OWNER CONTACT

Promptly correct all affected vehicles on your dealer Recall/ONP Online Involved Unit Listings available on QCDealer.com. Also, correct other eligible vehicles which are brought to your dealership.

NOTE:
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than in connection with this field service action is a violation of law in several states/provinces/countries. Accordingly, limit the use of this listing to the follow-up necessary to complete this action.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII manual for claims preparation and submission information.

OWNER REFUNDS

Ford Motor Company will only refund owner-paid repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer.) Refer to ACESII manual for refund information.

Program Code: 01B84

Misc. Expense: REFUND

Misc. Expense: ADMIN

Misc. Expense: 0.2 Hr.

RENTAL CARS

Ford Motor Company will pay for a rental vehicle (except insurance and fuel which will be at the owners expense) under this program for customers only if approved for engine replacement by the Special Service Support Center. Enter the word "RENTAL" plus the number of days the vehicle was used in the Miscellaneous Expense field of the claim.