Attachment I - Administrative Information

OASIS

You must use OASIS to determine if a vehicle is eligible for this recall.

PLEASE NOTE
Correct all vehicles in stock before delivery. Federal law requires dealers to complete any outstanding safety recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $5,000 per vehicle.

You must contact Program Headquarters at 1-800-248-0186 to arrange for parts if you have an involved vehicle in stock. When calling this number, identify Safety Recall 01S16 and have the VIN of the dealer stock vehicle to be serviced available.

PROMPTLY CORRECT

Promptly correct all affected vehicles on your dealer Recall/ONP Involved Unit Listings available on QCDealer.com or in the Ford Dealer Consolidated Communicator (FDCC). Also, correct other eligible vehicles, which are brought to your dealership.

DEALER-OWNER CONTACT

When you receive notification through MORS III, you should contact the owner and arrange for this service to be performed. Please note that Program Headquarters will advise owners that they will hear from you within the next two business days. For more information, see referenced copy of: "Low Volume Announcement Letter" dated May 10, 1999.

Immediately contact any affected owner whose name is not on the VIN list but identified in OASIS. Give the owner a copy of the Owner Letter and schedule a service date.

REGIONAL CONTACT

Advise regional office if an owner:

^ cannot be contacted.

^ does not make a service date.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII manual for claims preparation and submission information.

OWNER REFUNDS

Ford Motor Company will only refund owner-paid repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer). Refer to ACESII manual for refund information.

RENTAL CARS

When replacement seat belt buckles are ordered for a sold unit, Ford will pay for a rental vehicle except for fuel, which will be at the owner's expense. Follow Extended Service Plan (ESP) guidelines for rental dollar amounts. Enter the word "RENTAL" plus the number of days the vehicle was used in the Miscellaneous Expense area of the recall claim.