Supplement # 1 - Attachment I - Admin. Info.

OASIS

You must use OASIS to determine if a vehicle is eligible for this recall.

PROMPTLY CORRECT

Promptly correct all affected vehicles on your dealer Online Involved Unit Listing available on QCDealer.com. Also, correct other affected vehicles identified in OASIS which are brought to your dealership.

DEALER-OWNER CONTACT

Immediately contact any of your affected owners whose names are not on your VIN list but whose vehicles are identified in OASIS. Give the owner a copy of the Owner Letter and schedule a service date.

NOTE:
Lincoln Owners should receive the "Lincoln Commitment Special Handling Procedure". Before calling Lincoln owners, please review the dealer announcement to familiarize yourself with this special handling procedure.

REGIONAL CONTACT

Advise regional office if an owner:

^ cannot be contacted.

^ does not make a service date.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII manual for claims preparation and submission information.

OWNER REFUNDS

Ford Motor Company will only refund owner-paid repairs applicable to this recall, which were made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer). Refer to ACESII manual for refund information.

RENTAL CARS

Rental vehicles will be provided for customers who have had their vehicle inspected, and found to require replacement parts. Ford Motor Company will pay for a rental vehicle while a customer's vehicle is down or waiting for parts. Fuel and insurance will be at the owner's expense. Follow Extended Service Plan (ESP) guidelines for rental dollar amounts. Enter the word "RENTAL", plus the number of days the vehicle was used, in the Miscellaneous Expense area of the claim. Parts must be ordered so they will be received in the fastest manner possible while the customer is using a rental vehicle.