Initial Inspection - Information and Message Center

1. Verify the customer concern by operating the system.
2. Visually inspect for obvious signs of mechanical or electrical damage.

VISUAL INSPECTION CHART

Electrical
^ loose or corroded connector(s)

3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
4. If the NGS tester does not power up, refer to the New Generation STAR tester manual.
5. Carry out the DATA LINK DIAGNOSTIC TEST. Test A: Data Link Diagnostic Test
If the NGS tester responds with:
^ CKT914, CKT915, OR CKT70-ALL ECUS NO RESP/NOT EQUIP, REFER to Module Communications Network (Information Bus).
^ NO RESP/NOT EQUIP for Hybrid Electronic Instrument Cluster (HEC), go to Pinpoint Test A. Test A: No Communication With the Hybrid Electronic Instrument Cluster (HEC)
^ System passed, retrieve and record the continuous Diagnostic Trouble Codes (DTCs), erase the continuous DTCs.
6. If the DTCs retrieved are related to the concern, go to the HEC Diagnostic Trouble Code (DTC) Index. Trouble Code Diagnostic Charts - Information and Message Center
7. If no DTCs related to the concern are retrieved, proceed to the Symptom Chart to continue diagnostics. Diagnosis By Symptom - Information and Message Center