Attachment I - Administrative Information

OASIS ACTIVATED? Yes. OASIS was activated December 13, 2004.

FSA VIN LIST ACTIVATED? Yes

Available through website. Owner names and addresses were made available December 15, 2004.

NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall action.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.

SOLD VEHICLES

^ Owners of affected vehicles will be directed to dealers for repairs.

^ Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the Customer Notification Letter and schedule a service date.

^ Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this Field Service Action.

RELATED DAMAGE

^ If a related damage condition exists that you believe to be caused by the installation of the protective spring shield, call the Special Service Support Center to request approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted.

^ Related damage caused by a fractured front coil spring must be claimed under program 04M04.

NOTE:
Stabilizer bar links (base part numbers 5K483 and 5K484) may be replaced if needed and submitted on the repair line of the Field Service Action. (Related damage flag is not required for stabilizer bar links and the Special Service Support Center does not need to be contacted for prior approval.)

ADDITIONAL LABOR TIME

^ If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.

^ If you encounter aftermarket equipment or modifications to the vehicle that might prevent the repair of the covered condition, call the Special Service Support Center.

OWNER REFUNDS

Refunds are not authorized for this program. Refunds for the replacement of broken front coil springs must be claimed against Customer Satisfaction Program 04M04.

RENTAL VEHICLES

The use of rental vehicles is not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

^ Dealers may claim only one (1) service kit when submitting a claim for affected 1999 model year vehicles that were repaired after April 27, 2005.

^ Dealers are authorized to claim (2) stabilizer bar links (base part numbers 5K483 and 5K484), if needed, when submitting a claim for all affected vehicles.

^ Enter claims using Direct Warranty Entry (DWE).

^ Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed.

^ "MT" labor should be submitted on a separate repair line with the related damage flag checked. Refer to ACESII manual for claims preparation and submission information.