Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this Program.

PLEASE NOTE
Correct all vehicles in stock before delivery.

PROMPTLY CORRECT
Promptly correct all affected vehicles on the enclosed VIN list (if provided) or the VIN list in the Ford Dealer Consolidated Communicator (FDCC) and other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT
Immediately contact any affected owner whose name is not on the list. Give owner a copy of the Owner Letter. Arrange with the owner for a service date.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII Manual for claims preparation and submission information.





OWNER REFUNDS
Ford Motor Company will refund owner-paid costs to replace the water pump for repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer.) Refer to ACESII Manual for Refund information.

Refer to ACESII Manual for Refund information.

RENTAL CARS
Rental cars are not authorized for this program. However, if you encounter a unit down situation, call the Recall Hotline at 1-800-325-5621 for instructions.