Attachment I - Administrative Information

Owner Letters - Phase Mailing

Owner Notification letters will be mailed in phases. Owners previously notified under Owner Notification Program 98B18 who did not return their vehicle for service, will receive notification under the new program.

OASIS

OASIS will be active for all VINs.

CLAIMS

Enter claims using DWE. See ACESII Manual, Sections 5 & 6.

OWNER REFUNDS

See ACESII Manual, Section 3-59 for submission procedures.

For owner-paid coolant by-pass kit installations, engine core plug replacements and water pump replacements made prior to the date of the Owner Letter, enter using DWE:

Program Code - 98B23

Misc. Expense - REFUND

Misc. Expense - ADMIN.

Misc. Expense - 0.2 Hr.