Attachment I

OASIS
You must use OASIS to determine if a vehicle is eligible for this recall.

NOTE:
On an "M" program, after a claim has been submitted on an affected vehicle, the VIN number will remain in OASIS until the terms of the program expire.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.
^ Refer to ACESII Manual for claims preparation and submission information.

OWNER REFUNDS
Ford Motor will only refund for owner-paid repairs on wire harness replacement due to insulation cracking made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer).

Refer to ACESII Manual for Refund information. Enter claims using DWE:





RENTAL CARS
If there is damage to the wire harnesses, Ford will pay for a loaner or rental vehicle except for fuel which will be at the owner's expense. Rentals should be provided only while the vehicle is at the dealership overnight for wire harness repairs, not to exceed 2 days. Follow Extended Service Plan (ESP) guidelines. Enter the word "LOANER" plus the number of days the vehicle was used in the Miscellaneous Expense area of the recall claim.