Attachment I - Administrative Information

OASIS

You must use OASIS to determine if a vehicle is eligible for this program.

NOTE:
Submission of an "M" program claim will not remove the vehicle from OASIS because vehicles affected are eligible for repeat repairs if the affected condition recurs during the program time and mileage period.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII Manual for claims preparation and submission information.

OWNER REFUNDS

Ford Motor Company will only refund the cost of repairs for the heater blower switch made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer).

All supporting documentation must be retained in accordance with the Warranty and Policy Manual. Refer to ACESII Manual for Refund information. Enter claims using DWE:

Program Code: 01M07
Misc. Expense: REFUND
Misc. Expense: ADMIN
Misc. Expense: 0.2 Hr.

RENTAL VEHICLES

Rental vehicles are not approved for this program.