Attachment I - Administrative Information/Refund Codes

OASIS
Owners will receive a notification letter that instructs them to call a toll-free number to arrange for parts to be shipped to the dealer of their choice. If it is necessary, use OASIS to determine if a vehicle is eligible for this recall.

LOW VOLUME RECALLS AND OWNER NOTIFICATION PROGRAMS
This recall is being processed as a Low Volume Recall. This type of field action was announced in an All Dealer letter dated December 18, 1995. A copy of that letter is included.

DEALER-OWNER CONTACT
After receiving the MORS II contact, you are requested to contact the owner and arrange a service appointment with the customer. (Note that our Coordination Center will advise owners that they will hear from you within the next two business days.)

PLEASE NOTE
Correct all vehicles in stock before delivery.

You must contact the Low Volume Recall Coordination Center at 1-800-248-0186 to arrange for parts if you have an involved vehicle in stock. When calling this number, identify Owner Notification Program 98B21 and have the VIN of the dealer stock vehicle to be serviced.

PROMPTLY CORRECT
^ Affected vehicles on the enclosed list.

^ Other eligible vehicles which are brought to your dealership.

REGIONAL CONTACT
Advise Regional Office if:

^ an Owner cannot be contacted

^ an Owner does not make a service date

CLAIMS
Enter claims using DWE. See ACESII Manual, Sections 5 & 6.

OWNER REFUNDS
See ACESII Manual, Section 3-59 for submission procedures.

For owner-paid repairs made before date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer), enter using DWE:

Program Code - 98B21
Misc. Expense - REFUND
Misc. Expense - ADMIN.
Misc. Expense - 0.2 Hr.