Announcement of New Service Action

June, 1997

To:
All Ford and Lincoln-Mercury Dealers

Subject:
New type of Service Action - Special Service Instruction (SSI)
Important Recall/Special Service Action Information

FROM:
Recall/Service Programs Department
Vehicles Service and Programs
Ford Customer Service Division

SUBJECT:
New Type of Service Action - Special Service Instruction (SSI)

The Dealer Bulletin details a new type of service action - a "Special Service Instruction" (SSI). This service action is similar to a Recall or Owner Notification Program in that it will appear in OASIS and will be announced to you in a Dealer Bulletin format.

There are some important differences, however. Normally, there will be no owner notification or involved vehicle listings. The action will be limited to the warranty coverage period for the specific involved part and claiming will be done on the ACES II warranty screen rather than the Recall screen.

These Special Service Instructions will be numbered similar to Recalls and Owner Notification Programs but with a different series of numbers. The attached Dealer Bulletin is numbered 97T01. Also, note that this dealer bulletin introduces the use of "RECALEM" as a causal component when performing a labor only PCM reflash. This component number will be used in similar situations in future TSB's and Special Service Instructions.

The Special Service Instruction (97T01) asks dealer technical personnel to service eligible vehicles depending upon emissions warranty status and the malfunction indicator light (MIL) condition. Refer the the decision chart provided with Attachment II of the dealer bulletin.