Supplement # 1 - Attachment I

OASIS
You must use OASIS to determine if a vehicle is eligible for this Program.

PROMPTLY CORRECT
Promptly correct all affected vehicles on the enclosed VIN list (if provided) or the VIN list in the Ford Dealer Consolidated Communicator (FDCC) and other eligible vehicles that are brought to your dealership.

DEALER-OWNER CONTACT
Immediately contact any affected owner whose name is not on the list. Give the owner a copy of the Owner Letter. Arrange with the owner for a service date.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to the ACESII Manual for claims preparation and submission information.

NOTE:
If a coolant leak at the front cover gasket has caused internal engine damage to the point that the engine is knocking, the engine must be replaced with a Ford Quality Renewal (FQR) engine.

Any related damage repairs over $100 require prior approval under this program. Please call 1-800-325-5621 before performing any related damage repairs to receive further instructions and prior approval.

All repairs identified as related damage and submitted for payment MUST be within the Owner Notification Program time limits. Repairs submitted beyond this limit will not be accepted for payment by ACES II. If a repair was completed within the program limits and the dealer believes a related damage condition was present but not detected at that time, the Warranty Action Team (WAT) should be contacted (1-800-423-8851) for consideration of a manual pay exception on a case-by-case basis.





OWNER REFUNDS

Ford Motor Company will only refund owner-paid engine repairs caused by a front cover gasket leak made before the date of the owner letter (or after the date of the owner letter if an emergency repair was made away from the servicing dealer).

Refer to ACESII Manual for refund information.

REFUND CUSTOMERS MAY NEED A NEW FRONT COVER GASKET

Customer's requesting a refund under ONP 99B29 may also need to have the engine front cover gasket replaced. If the customer had the front cover gasket replaced previously with a front cover gasket having part number YF2Z-6020-AA or F8ZZ-6020-AA, then the gasket does not need to be replaced under 99B29. If it is not possible to determine the part number of the gasket that was installed on the affected vehicle, replace the front cover gasket and refund the cost of any previous repairs made to the front cover gasket. Use labor operation 99B29E if one of the part numbers above was previously installed (see Attachment II). This labor operation will remove the VIN from OASIS. You may also claim the refund ADMIN allowance for 0.2 along with operation 99B29E.

RENTAL CARS

Ford Motor Company will pay for a loaner or rental vehicle if a covered vehicle requires related damage engine repairs due to front cover gasket leaks. Rental vehicles are not available for vehicles that are at the dealer for front cover gasket replacement only. Fuel will be at the owner's expense. Follow ESP dollar amounts and time limits for rental vehicles. To file for rental reimbursement enter the word "LOANER" plus the number of days the vehicle was used in the Miscellaneous Expense area.

NOTE:
Any parts ordered for customers that are using a rental vehicle must be ordered "Emergency." When ordering FQR engines specifically, the Ford Authorized Distributor (FAD) must also place an "emergency" order to the FOR supplier.