Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this Program.

PROMPTLY CORRECT
Promptly correct all affected vehicles on the enclosed VIN list (if provided) or the VIN list in the Ford Dealer Consolidated Communicator (FDCC) and other eligible vehicles that are brought to your dealership.

DEALER-OWNER CONTACT

Immediately contact any affected owner whose name is not on the list. Give the owner a copy of the Owner Letter. Arrange with the owner for a service date.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to the ACESII Manual for claims preparation and submission information.

NOTE:
If a coolant leak occurs at the front cover gasket and has caused engine damage, prior approval is required before performing any additional engine repairs under this program. Please call 1-800-325-5621 before performing any additional engine repairs for further instructions and prior approval.

All repairs identified as related damage and submitted for payment MUST be within the Owner Notification Program time limit, March 31, 2001. Repairs submitted beyond this limit will not be accepted for payment by ACES II. If a repair was completed within the program limits and the dealer believes a related damage condition was present but not detected at that time, the Warranty Action Team (WAT) should be contacted (1-800-423-8851) for consideration of a manual pay exception on a case-by-case basis.

OWNER REFUNDS





Ford Motor Company will only refund owner-paid engine repairs caused by a front cover gasket leak made before the date of the owner letter (or after the date of the owner letter if an emergency repair was made away from the servicing dealer

Refer to ACESII Manual for refund information.

RENTAL CARS

Ford Motor Company will pay for a loaner or rental vehicle if a covered vehicle requires related damage engine repairs due to front cover gasket leaks. Rental vehicles are not available for vehicles that are at the dealer for front cover gasket replacement only. Fuel will be at the owner's expense. Follow ESP dollar amounts for rental vehicles. To file for rental reimbursement enter the word "LOANER" plus the number of days the vehicle was used in the Miscellaneous Expense area.