Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this recall.

If an owner whose vehicle in not listed in OASIS believes his/her vehicle should have been included, or this condition is observed in a vehicle not covered by this action, dealers are to contact their regional office for approval and submit the claim under this program to obtain reimbursement.

PLEASE NOTE
Correct all vehicles in stock before delivery. Federal law requires that dealers complete any outstanding safety recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $1,100 per vehicle.

PROMPTLY CORRECT
Affected vehicles on the enclosed list. Other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT
Immediately contact any affected owner whose name is not on the list. Give owner a copy of the Owner Letter and schedule a service date.

REGIONAL CONTACT
Advise regional office if:

- an owner cannot be contacted.
- an owner does not make a service date.

CLAIMS SUBMISSION
Enter claims using DWE. See ACESII Manual, Sections 5 and 6.

WARRANTY AND POLICY MANUAL
See Sections 5 and 6 of the ACESII Manual.

REFUNDS
See Section 3-62 of the ACESII Manual.