Owner Letter

Date here

Serial Number: 12345678901234567 95S31

Mr. John Sample
123 Main Street
Anywhere, USA 12345

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has determined that certain 1995 Contour and Mystique passenger cars fail to conform to Federal Motor Vehicle Safety Standard No. 210, "Seat Belt Assembly Anchorages".

Non-Compliance
On some of these cars, the hardware that attaches the outboard ends of the front safety belts to the front seat frames may be cracked or fractured. If so, the load that the safety belt could sustain would likely be reduced. Standard No. 210 requires the attachment hardware to withstand specified loads. In the event of an accident, the protection provided to an occupant by the safety belt could be reduced and risk of injury could be increased.

Service
At no charge to you, your dealer will install reinforcement plates to the attachment hardware of both outboard front safety belts. In the rare case where the attachment hardware is fractured, a new safety belt will be installed. Dealers currently have instructions and parts ordering information.

How Long Will It Take?
The time needed to install the reinforcement plates is about one-half hour. However, due to service scheduling times, your dealer may need your vehicle for one full working day.

Courtesy Cars
If your car needs a new safety belt, your dealer will provide you with a free (except for fuel) courtesy vehicle until the new belt arrives and is installed.

Call Your Dealer
Call your dealer without delay. Ask for a service date and whether parts are in stock for Safety Recall 95S31.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your car in, show the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

Changed Address or Sold The Car?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.

If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer Assistance Center, 300 Renaissance Center, P.O. Box 43360, Detroit, Michigan 48243. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call the toll free Auto Safety Hotline 1-800-424-9393 (Washington, D.C. area residents may call 366-0123).

We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford-built car.