Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this recall.

Please Note
Correct all vehicles in stock before delivery. Federal law requires dealers to complete any outstanding safety recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $1,000 per vehicle.

Promptly Correct
Affected vehicles on the enclosed list.

Other eligible vehicles which are brought to your dealership.

Dealer-Owner Contact
Immediately contact any affected vehicles owner whose name is not on the list and request that they return their car promptly. Give owner a copy of the Owner Letter.

District Contact
Advise district office if:

^ an owner cannot be contacted.
^ an owner does not make a service date.

FCSD Contact
Talk with your FCSD Service Zone Manager or the Dealer Assistance Center about all matters.

Claim Submission
For dealers not on ACESII Pilot, submit 1864 claims using DWE for all completed vehicles. You may use your original 1863 for your record file copy. For dealers on ACESII Pilot, submit claims via DWE.

Warranty and Policy Manual
For dealers not on ACESII Pilot, see your Warranty and Policy Manual for claims preparation. For dealers on ACESII Pilot, see Section 5 and 6 of the ACESII Manual.

Refunds
For dealers not on ACESII Pilot, see your Warranty and Policy Manual. Use Customer Concern Code X99 for safety recalls. For dealers on the ACESII Pilot, see Section 3-55 of the ACESII Manual.

Rental Cars
For vehicles in owner hands, Ford Motor Company will pay for loaners or rental vehicles except for fuel, which will be at owner's expense.

NOTE:
Free loaners/rental cars are NOT to be used to facilitate sales completions on affected dealer stock units.

^ For dealers not on ACESII Pilot, enter the loaner amount in the Misc. Transportation area of the 1864.

^ For dealers on ACESII Pilot, enter the work "LOANER" plus the number of days the vehicle was used in the Misc. Expense area.