Owner Letter

February, 1995

Serial Number: 12345678901234567 94S97

Mr. John Sample
123 Main Street
Anywhere, USA 12345

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in certain 1995 Model Ford Contour and Mercury Mystique passenger cars.

Safety Defect
On some of these cars, the fuel filler opening reinforcement, which is part of the fuel tank assembly, may leak fuel. A fuel leak in the presence of an ignition source could potentially result in a fire.

Repairs
To address this risk, your dealer will inspect and, if necessary, replace the fuel tank at no charge to you. Dealers currently have instructions and parts ordering information.

How Long Will It Take?
The time needed for this service is about 24 hours. However, due to service scheduling times, your dealer may need your vehicle for two full working days. If the fuel tank needs to be replaced, your dealer may have to order it. Replacement parts would be expected to arrive within a week.

Rental Cars
You will be provided with a free (except for fuel) courtesy car until inspection of your car is completed and, if necessary, a replacement tank can be installed.

Call Your Dealer
Call your dealer without delay. Ask for a service date. If you think your car is leaking fuel, bring it to your dealer promptly.

When you bring your car in, show the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

Changed Address Or Sold The Car?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.

If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer Assistance Center, 300 Renaissance Center, P.O. Box 43360, Detroit, Michigan 48243. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call the toll free Auto Safety Hotline 1-800-424-9393 (Washington, D.C. area residents may call 366-0123).

We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford-built car.