Owner Letter 1

Serial Number: 12345678901234567 June, 1995

Mr. John Sample
123 Main Street
California, USA 12345

Ford Motor Company is voluntarily recalling (Emissions Recall 95E56) certain 1995-model Contour and Mystique cars. Your vehicle's engine may be releasing air pollutants which exceed applicable emissions standards.

What The Dealer Will Do

At no cost to you, your dealer will replace an engine control assembly on your vehicle according to the instructions provided by Ford.

This service should have little or no effect on your vehicle except to reduce air pollutants.

If you do not have this service done:

- Your Emissions Warranty may be reduced.

- Your vehicle may not pass emissions or smog tests that may be required in your area.

- The California Department of Motor Vehicles may not renew your vehicle registration.

How Long Will It Take?

The time needed to repair your vehicle is one hour. However, due to service scheduling times, your dealer may need your vehicle one full working day.

Call Your Dealer

Call your dealer without delay. Ask for a service date and if parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your vehicle in, present this letter to the dealer.

If you misplace this letter, your dealer will still do the work, free of charge.

Changed Address Or Sold The Vehicle?

If you have, please fill out the enclosed prepaid postcard and mail it to us.

If the dealer doesn't make the repair promptly and without charge, contact the dealer service manager. You may also contact the Ford Customer Assistance Center by calling toll-free 1-800-392-3673, (1-800-392-FORD).

The State of California requires the completion of emissions recall repairs prior to vehicle registration renewal. Your vehicle is subject to these requirements. When this recall repair is completed by your dealer, you will receive a Vehicle Emission Recall - Proof of Correction certificate. This certificate says that this emission recall has been performed on your vehicle.

PLEASE MAKE SURE THAT YOU GET A CERTIFICATE FROM THE DEALER AND THAT YOU HAVE IT WHEN YOU RENEW YOUR VEHICLE'S REGISTRATION.

IT IS ALSO IMPORTANT FOR YOU TO KNOW THE CERTIFICATE OF CORRECTION SHOULD BE RETURNED TO THE DEPARTMENT OF MOTOR VEHICLES (DMV) ONLY IF IT IS REQUESTED. OTHERWISE, THE CERTIFICATE IS TO BE HELD BY YOU FOR YOUR RECORDS.

We regret any problem this recall may cause you. We are doing this so you will be satisfied with your Ford-built vehicle. In order to ensure your full protection under Emissions Warranty provisions and to avoid any inconvenience when renewing your registration, it is recommended that you have your vehicle serviced as soon as possible. Failure to do so could be determined as lack of proper maintenance of your vehicle.