Owner Letter - Except Crown Victoria Police Interceptors

Date Here

Serial Number: 12345678901234567 96B86

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Ford Motor Company is providing a no-charge Service Program, Number 96B86, to owners of certain 1995 Crown Victoria, Grand Marquis and Lincoln Town Cars.

Reason For This Program

Internal seals in the engine oil cooler assembly on your car may swell causing leakage of engine oil or coolant in the cooler assembly. The mixing of oil and coolant in the cooler assembly could result in engine overheating, noise and, in some instances, engine damage.

No Charge Service

At no charge to you, your dealer will inspect your car's engine oil cooler and, if necessary, replace the cooler assembly or the hoses.

Your car is eligible for this program through April 31, 1997, regardless of mileage.

How Long Will It Take?

The time needed for this service is about two hours. However, due to service scheduling times, your dealer may need your car for one full working day.

Call Your Dealer

Ask for a service date and if parts are in stock for Program Number 96B86.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your car in, show the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

Refunds

If you paid to have this service done before the date of this letter, Ford is offering a full refund. For this refund, please give your paid original receipts to your servicing dealer. To avoid delays, please do not send receipts to Ford Motor Company.

Changed Address Or Sold The Car

Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford-built car.