Attachment I - Administrative Information

FCSD CONTACT
Talk with your FCSD Service Zone Manager about program concerns.

FORM 1863
Enter 1863 claims using DWE

See Warranty and Policy Manual:

- Section 5.6 - 1/Section 6.1 - 24 (Owner Notification Programs)

OWNER REFUNDS
See Warranty and Policy Manual:

- Section 6.1 - Pages 25 through 26 (Owner Refund)

For owner-paid repairs made before date of Owner Letter:

- Submit on separate Form 1863 using the codes shown below:

Program Code Box - 94M83
Causal Basic Part Number - 6312
Condition Code - 79
Labor Operation (1st line) - REFUND
Labor Operation (2nd line) - ALLOW
Administrative Allowance - 0.2 Hrs.
Customer Concern Code - N99