Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this program.

Please Note
Correct all vehicles in stock before delivery.

Promptly Correct
Affected vehicles on the enclosed list.
Other eligible vehicles which are brought to your dealership.

Dealer-Owner Contact
Immediately contact any owner you may know of whose name is not on the list. Provide a copy of the Owner Letter and arrange for service.

FCSD Contact
Talk with your FCSD Parts and Service Zone Manager about program concerns.

Claims
Enter claims using DWE. See ACESII Manual, Sections 5 & 6.

Owner Refunds
See ACESII Manual, Section 3-55 for submission procedures.

For owner-paid repairs made before date of the Owner Letter, or after the date of the Owner Letter if an emergency repair was made away from the selling dealer. Enter using DWE:

Program Code Field - 95B64

Misc. Expense Field - REFUND

Misc. Expense Field - ADMIN

Misc. Expense Field - 0.2 Hr.