Attachment I - Administrative Information

OASIS

YOU MUST USE OASIS TO DETERMINE IF A VEHICLE IS ELIGIBLE FOR THIS PROGRAM.

PLEASE NOTE
CORRECT ALL VEHICLES IN STOCK BEFORE DELIVERY

PROMPTLY CORRECT

- Affected vehicles on the enclosed list,
- Other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT

Immediately contact any owner whose name is not on the list. Give owner a copy of the Owner Letter, Arrange with the owner for a service date.

FCSD CONTACT

Talk with your FCSD Service Zone Manager or the Dealer Assistance Center about program concerns.

FORM 1863

Enter 1863 claims using DWE.

See Warranty and Policy Manual:

- Section 5.6 - 1/Section 6.1 - 24
(Owner Notification Programs)

OWNER REFUNDS

See Warranty and Policy Manual:

- Section 6.1 - Pages 25 through 26 (Owner Refund)

For owner-paid repairs made before date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the selling dealer):

- Submit on separate Form 1863 using the codes shown below:

Program Code Box - 94B55
Causal Basic Part Number - 14AOO5
Condition Code - 08
Labor Operation (1st line) - REFUND
Labor Operation (2nd line) - ALLOW
Administrative Allowance - 0.2 Hrs.
Customer Concern Code - N99