Attachment I - Administrative Information

ATTACHMENT I

OASIS
YOU MUST USE OASIS TO DETERMINE IF A VEHICLE IS ELIGIBLE FOR THIS RECALL.

PLEASE NOTE
CORRECT ALL VEHICLES IN STOCK BEFORE DELIVERY. FEDERAL LAW REQUIRES DEALERS TO COMPLETE ANY OUTSTANDING SAFETY RECALL SERVICE BEFORE A NEW VEHICLE IS DELIVERED TO THE BUYER OR LESSEE. VIOLATION OF THIS REQUIREMENT BY A DEALER COULD RESULT IN A CIVIL PENALTY OF UP TO $1,000 PER VEHICLE.

PROMPTLY CORRECT
Affected vehicles on the enclosed list.

Other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT
Immediately contact any owner whose name is not on the list. Give owner a copy of the Owner Letter.

DISTRICT CONTACT
Advise district office if:
- an owner cannot be contacted.
- an owner does not make a service date.

FPSD CONTACT
Talk with your FPSD Service Zone Manager about all matters.

FORM 1863/64
Submit 1864 claims using DWE for all completed vehicles. You may use your original 1863 for your record file copy.

RENTAL CARS
If the car requires a new ignition lock, then Ford Motor Company will pay for rental cars until new parts arrive and repairs are completed, except for fuel which will be at owner's expense. Dealers must stay within the ESP guideline of $25.00 a day.

Dealers must enter rental charges on warranty claim Form 1863 submitted for 93S63 program repairs as follows:

Program Code - C37
Causal Part - 93S63
Condition Code - OB
Labor Operation - Rent (Plus No. of Days)
Amount - (Amount for Rental)
Customer Concern Code - N99

TOWING
In the rare occasions when the customer informs the dealer that the ignition lock cylinder came out of the steering column, the dealer should tow the car in. Ford Motor Company will pay the cost of towing.

For reimbursement, dealer must enter the towing charge/amount in the Transportation area on the 1864 claim.

WARRANTY AND POLICY MANUAL
See Section 6.3 pages 5 through 8 of your Warranty and Policy Manual for claims preparation.