Owner Letter
Serial Number: 12345678901234567 92S54 November, 1992Mr. John Sample
123 Main Street
Anywhere, USA 12345
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in certain 1991 and 1992 Model Escort cars and 1991 Model Tracer cars equipped with 1.8L engines.
Safety Defect
On some of these cars, a solder joint at the fuel pump may develop a crack. Should this occur, you may notice a fuel odor or a fuel leak, particularly when the fuel tank is full or nearly full. A fuel leak in the presence of an ignition source may result in a fire.
Repairs
At no charge to you, your dealer will inspect and, if necessary, replace the fuel pump on your car. Your dealer currently has recall service instructions and parts ordering information.
How long will it take?
The time needed to service your car is less than 1 hour. However, due to service scheduling times, your dealer may need your vehicle for one full working day.
Call your dealer
Call your dealer without delay. Ask for a service date and whether parts are in stock.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.
When you bring your car in, give the dealer this letter.
If you misplace this letter, your dealer will still do the work, free of charge.
Changed address or sold the car?
Please fill out enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.
If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer Assistance Center, 300 Renaissance Center, P.O. Box 43360, Detroit, Michigan 48243. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call the toll free Auto Safety Hotline 1-800-424-9393 (Washington D.C. area residents may call 366-0123).
We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford-built car.