Owner Letter
Serial Number 1FMCA11S6XYZ12345 91B04 June, 1992Mr. John Sample
123 Main Street
Anywhere, USA 12345
Ford Motor Company is providing a no-charge Service Program, Number 91B04, to owners of certain 1991 Escort GT and Tracer LTS cars equipped with 1.8L engines and 5-speed manual transmissions.
REASON FOR THIS PROGRAM
A seal that prevents transmission fluid from entering the speedometer cable may not have been installed at assembly. Without the seal, transmission fluid may travel through the speedometer cable to the speedometer in the instrument panel and drip into the driver's footwell area.
NO COST SERVICE
At no cost to you, your dealer will inspect and, if necessary, replace the speedometer cable, speed sensor and/or speedometer head on your car.
HOW LONG WILL IT TAKE?
The time needed for this service is about one hour. However, due to service scheduling times, your dealer may need your car for one full working day.
CALL YOUR DEALER
Call your dealer now. Ask for a service date and if parts are in stock.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.
When you bring your car in, give the dealer this letter.
If you misplace this letter, your dealer will still do the work, free of charge.
We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built car.