Owner Letter
Serial Number: 12345678901234567 92S49 July, 1992Mr. John Sample
123 Main Street
Anywhere, USA 12345
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in certain 1991 and 1992 model Capris.
Safety Defect
If your Capri is involved in a moderate to severe frontal collision while interior vehicle temperatures are extremely high, the driver side air bag may not inflate in the way it is intended. This could deprive you of important safety protection.
Repairs
At no cost to you, your dealer will replace the air bag module on your Capri.
How long will it take?
The time needed to repair your Capri is less than 1 hour. However, due to service scheduling times, your dealer may need your vehicle for one full working day.
Call your dealer
Call your dealer without delay. Ask for a service date and if parts are in stock.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.
When you bring your car in, give the dealer this letter.
If you misplace this letter, your dealer will still do the work, free of charge.
Changed address or sold the Car?
If you have, please fill out enclosed prepaid postcard and mail it to us.
If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer Assistance Center, 300 Renaissance Center, P. 0. Box 43360, Detroit, Michigan 48243. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call the toll free Auto Safety Hotline 1-800-424-9393 (Washington D.C. area residents may call 366-0123).
We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford-built car.