Owner Letter

Serial Number 1FMCA11S6XYZ12345 Date Here

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Ford Motor Company is providing a no-charge Service Program, Number 92BO7, to owners of certain 1991 Capri Convertibles.

REASON FOR THIS PROGRAM

The lowering and stowage of your convertible top may have caused the top to be torn or damaged. With the top in the up position this damage could result in a water leak.

NO COST SERVICE
At no cost to you, your dealer will modify the convertible soft top and if necessary replace the top.

HOW LONG WILL IT TAKE?
The time needed for this service is from three to five hours. However, due to service scheduling times, your dealer may need your car for one full working day.

CALL YOUR DEALER
Call your dealer now. Ask for a service date and if parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

This service program will be in effect until December 31, 1993.

When you bring your Capri in, give the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

REFUNDS
If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please show your paid work-order to your Lincoln Mercury dealer.

CHANGED ADDRESS OR SOLD THE CAPRI?
If you have, please fill out Section 1 of the enclosed prepaid postcard and mail it to us.

If the dealer does not make the repair promptly and without charge or you are experiencing additional concerns with your vehicle, please contact the Ford Customer Assistance Center, 300 Renaissance Center, P.O. Box 43360, Detroit, MI., 48243 OR CALL TOLL FREE 1-800-521-4140.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built Capri.