Owner Letter
December, 1995Serial Number: 12345678901234567 95B77
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Ford Motor Company is providing a no-charge Service Program, Number 95B77, to owners of certain 1989-1994 Tempo and Topaz cars equipped with the 2.3L HSC engine.
Reason For This Program
On some of these cars, the positive crankcase ventilation (PCV) system may freeze causing the crankcase to pressurize, forcing oil out of the crankcase through the dipstick tube or past some other gasket or seal of the engine. This condition can occur during extended periods of highway travel at extremely low ambient temperatures (-10F or lower). Engine damage could result.
No Charge Service
At no charge to you, your dealer will modify the positive crankcase ventilation (PCV) system to prevent PCV freeze-up.
Your car is eligible for this program through July 31,1996 regardless of mileage. (After July 31, 1996, your car may still be eligible for this program if it is within basic vehicle warranty).
How Long Will It Take?
The time needed for this service is about one hour. However, due to service scheduling times, your dealer may need your car for one full working day.
Call Your Dealer
Ask for a service date and if parts are in stock for Program Number 95B77.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.
When you bring your car in, show the dealer this letter.
If you misplace this letter, your dealer will still do the work, free of charge.
Changed Address or Sold the Car
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.
We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built car.