Attachment I - Administrative Information
ATTACHMENT IOASIS
YOU MUST USE OASIS TO DETERMINE IF A VEHICLE IS ELIGIBLE FOR THIS RECALL.
PLEASE NOTE
CORRECT ALL VEHICLES IN STOCK BEFORE DELIVERY.
PROMPTLY CORRECT
Affected vehicles on the enclosed list.
Other eligible vehicles which are brought to your dealership.
DEALER-OWNER CONTACT
Immediately contact any owner whose name is not on the list. Give owner a copy of the Owner Letter.
DISTRICT CONTACT
Advise district office if:
- an owner cannot be contacted.
- an owner does not make a service date.
FPSD CONTACT
Talk with your FPSD Service Zone Manager about all matters.
FORM 1863/64
Submit 1864 claims using DWE for all completed vehicles. You may use your original 1863 for your record file copy.
WARRANTY AND POLICY MANUAL
See Section 6.3 pages 5 through 8 of your Warranty and Policy Manual for claims preparation.
REFUNDS
See Warranty and Policy Manual Section 6.3 - 8 (Owner Refund)
For owner-paid repairs made before the date of the Owner Letter:
- submit on separate Form 1863 using the codes shown below:
Program Code Box - C99
Causal Basic Part Number - 92S53
Condition Code - 0B
Labor Operation (1st line) - REFUND
Labor Operation (2nd line) - ALLOW
Administrative Allowance - 0.2 Hrs.
Customer Concern Code - X99
Special Parts Ordering Instructions