Owner Letter October 1992
Serial Number: 12345678901234567 S53 October, 1992Mr. John Sample
123 Main Street
Anywhere, USA 12345
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in certain 1989-90 model year Taurus and Sable cars.
Safety Defect
The seat belt buckle may not latch when the tongue is inserted into the buckle or may not release when the button is pressed. It is also possible, but not likely, for the tongue to unexpectedly release from the buckle after being latched.
Repairs
At no charge to you, your dealer will replace the affected seat belt buckle assemblies on your car (seat belts for front center occupants of sedans and wagons and for occupants of optional third row seats of wagons are not affected).
Even if your car was repaired for this condition prior to your receipt of this letter, it should be returned to your dealer for this recall service.
Dealers currently have recall service instructions and parts ordering information.
Refunds
If you paid to have all or part of this service done before you received this letter, Ford is offering a full refund. For the refund, please show your paid work-order to your Ford dealer.
How long will it take?
The time needed to repair your car is approximately one hour. However, due to service scheduling times, your dealer may need your car for one full working day.
Call your dealer
Call your dealer without delay. Ask for a service date and whether parts are in stock.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.
When you bring your car in, give the dealer this letter.
If you misplace this letter, your dealer will still do the work, free of charge.
Changed address or sold the car?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.
If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer Assistance Center, 300 Renaissance Center, P.0. Box 43360, Detroit, Michigan 48243. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call the toll free Auto Safety Hotline 1-800-424-9393 (Washington D.C. area residents may call 366-0123).
We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford-built car.