Attachment I - Administrative Information

OASIS:
YOU MUST USE OASIS TO DETERMINE IF A CAR IS ELIGIBLE FOR THIS RECALL.

NOTE:
CORRECT ALL AFFECTED DEALER STOCK CARS BEFORE DELIVERY.

PROMPTLY CORRECT:
Affected cars on the enclosed list and other eligible cars on hand or brought to your dealership.

DEALER OWNER CONTACT:
Immediately contact any owner of an eligible car you know of whose name is not on the list. Give the owner a copy of the Owner Letter.

REGIONAL CONTACT :
Advise FCSD regional office if:

^ an owner cannot be contacted.

^ an owner does not make a service date.

FCSD CONTACT:
Talk with your FCSD Service Zone Manager about recall concerns.

CLAIMS:
Submit claims using the 1864 format on the DWE screen. (Refer to your Warranty and Policy Manual Section 6.3 pages 5-8). Use a Form 1863 or authorized alternative claim form as an internal repair order to support your DWE entry.

PLEASE READ SECTION 6.3 OF YOUR WARRANTY AND POLICY MANUAL. THIS SECTION CONTAINS CLAIM PROCESSING INFORMATION INCLUDING RELATED DAMAGE/REFUNDS AND REFUNDS.

ANY QUESTIONS REGARDING THE HANDLING OF SPECIAL SITUATIONS REGARDING REMOVED CATALYSTS SHOULD BE RESOLVED WITH YOUR SERVICE ZONE MANAGER.

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.