Attachment I - Administrative Information

CARES / OASIS

^ Use CARES or OASIS to determine if a vehicle is involved in this or another recall.

^ Tell owners of any other recalls that may be uncompleted. Complete all recalls during a single visit by owner.

NOTE:
Vehicles originally sold in Ontario, Quebec or the Maritime Provinces will be listed in CARES and OASIS. Vehicles that have been, or are now, in service in Ontario, Quebec or the Maritime Provinces, but are not on CARES or OASIS, should have Recall 91S25 performed.

Promptly Correct

^ Affected units on the enclosed list.

^ Other affected vehicles which are brought to your dealership.

NOTE:
Correct all affected vehicles in dealer stock before delivery to owners.

Dealer-Owner Contact / Action

^ If you are aware of any affected vehicles in your region and the owner's name does not appear on the enclosed list, immediately contact the owner.

^ Arrange a service date. Give the owner a copy of the owner letter.

Dealership Responsibilities

^ Perform this recall service promptly following presentation of the vehicle by the owner.

^ Promptly report to the "National Owner Relations Office" at Oakville any instance in which an owner will not allow you to complete this recall because of objections in scheduling or for any other reason.

Reimbursements For Recall Completion And Claims Submission Instructions

^ Submit claims for all completed units.

^ Claim reimbursement through the Direct Warranty Entry (DWE) system using the RECALLS screen. Use the RECALLS screen only (PF3 Recall Entry/Retrieval on the DWE Menu Screen). If the claim number contains more than six digits, enter only the last six digits.

NOTE:
Claim form 1864 is no longer mailed to owners. Use a Form 6125-2, an authorized computer generated claim form or an 1864 Form as an internal repair order the support DWE Entry through the RECALLS screen. Ensure that only the RECALLS screen is used when inputting completion and reimbursement information.

^ Dealers without DWE capability must mail a completed Form 1864 (Company Claim Copy No. 2) to Warranty Claims Processing at Oakville for reimbursements. Forms submitted must show all parts used and their cost, the parts handling allowances, and imprinted, dated and signed by authorized dealership personnel.

^ All claims must show 91S25 in the recall box.

Refunds
Refund requests must be submitted on a separate claim from the recall completion claim.

Refund requests are governed by the following guidelines:

^ Refunds are provided only for owner and/or dealer-paid repairs which are directly related to recall 91S25 and performed prior to the receipt of notice of this recall. The original copy of the paid repair orders or parts invoices must be presented to a Ford or Mercury dealership.

^ Using the DWE Recall Screen, enter the following

- Labor Code . . . . . . . . . . A

- Recall Code . . . . . . . . . . R91S25

- Enter "REFUND INV #" in the area on the claim designated for PARTS USED.

- Enter the owner refund amount as "MISCELLANEOUS" cost.

^ Please provide prompt refund to all eligible owners having proper documentation regardless of the source of the original service.

^ Retain a copy of the paid repair order or invoice with a copy of the refund request in your service file for reference.

^ Dealers without DWE capability must mail their refund requests on a separate completed 1864 Form with the owner's original paid repair order or parts purchase receipt to Warranty Claims Processing. Enter the 0.3 Hrs. in Box "A" and R91S25 in the Recall box of the Form. Include all amounts in the TOTAL CLAIM box.

NOTE:
Dealers should ensure that Recall 91S25 is also performed on all vehicles for which a refund is processed.