Attachment I - Administrative Information

Administrative Information

OASIS

^ Use OASIS to determine if a vehicle is involved in this or another recall.

^ Tell owners of any other recalls that may be uncompleted.

Complete all recall during a single visit by the owner.

Promptly Perform Recall On:

^ Affected vehicles on the enclosed list.
^ Other affected vehicles which are brought to your dealership.

NOTE:
Perform recall on all affected vehicles in dealer stock before delivery to owners.

Dealer-Owner Contact/Action

^ Immediately contact any owner of an affected vehicle whose name does not appear on the enclosed list.

^ Arrange a service date. Give the owner a copy of the owner letter.

^ Advise the Company of the vehicle's ownership status change (refer Warranty and Policy Manual - Section 3.3).

Dealership Responsibilities

^ Perform this recall service promptly following presentation of the vehicle by the owner.

^ Promptly report to the "Customer Assistance Centre" at Oakville any instance in which an owner will not allow you to complete this recall because of objections in scheduling or for any other reason.

Reimbursement For Recall Completion And Claims Preparation Instructions

^ Submit claims for all completed units.

^ Claim reimbursement through the Direct Warranty Entry (DWE) system using the RECALLS screen only (PF # Recall Entry/Retrieval on the DWE Menu Screen). If the claim number contains more than six digits, enter only the last six digits.

NOTE:
Use a Form 6125-2, an authorized computer generated claim form or an 1864 Form as an internal repair order to support DWE Entry through the RECALLS screen. Ensure that only the RECALLS screen is used when inputting completion and reimbursement information.

^ Dealers without DWE capability must mail a completed From 1864 (Company Claim Copy No. 2) to Warranty Claims Processing Oakville for reimbursement. Forms submitted must show all parts used and their cost, the parts handling allowance, and be imprinted, dated and signed by authorized dealership personnel.

^ All claims must show 92S52 in the Recall box.