Owner Letter
Mail DateSerial Number: XXXXXXXXXXXXXXXXX 92S52
Customer Name
123 Main Street
City, PR
ANA NAN
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act of Canada.
Ford Motor Company of Canada, Limited (Ford) is notifying owners of record about a defect in the front safety belts of 1989 Thunderbird and Cougar cars. This notice applies to your vehicle even if it was serviced under a similar recall announced in May 1991. This notification is with regard to the 1989 Thunderbird or Cougar with the serial number shown above your name and address on this letter.
Reason For This Notification And Recall
A cable in the comfort regulator mechanism of the front safety belt retractors, of your car, may bend and eventually break. This situation can occur on either the original or on the previous recall installed safety belt assembly. Should this condition occur the safety belt, when fully extended, may not retract and will not properly restrain the seat occupant in the event of a collision. In this condition the normal protection against personal injury provided by the belt assembly would be reduced.
Important
You should have new front safety belts installed in your car by your Ford or Mercury dealer as promptly as possible. In the meantime, occupants should continue to wear their safety belts, even if the front retractors are broken. If the retractors are not broken, the belts should function normally. If a retractor is broken, the belt will provide partial protection to the occupant if the lap belt portion is buckled snugly about the hips. However, a belt assembly with a broken retractor will provide little or no upper body restraint.
New Front Safety Belt Buckling-Up Information
The new seat belt assembly will not have the comfort regulator feature that your vehicle has now. Instead, when buckled, the assembly will provide constant light tension about the occupant while allowing comfortable movement. This is the same system as used in 1992 models.
When you have the recall performed, your dealer will give you an Owner Guide Insert booklet that provides specific information for using the new front safety belts. You and other vehicle users should read and become familiar with the information in this booklet. We recommend that you retain this booklet with your Owner Guide for future reference.
Repairs
At no charge to you, your dealer will replace both the driver and front passenger safety belt (tongue end) assemblies on your car.
How Long Will It Take?
The time needed to repair your vehicle is less than two hours. However, due to service scheduling times, your dealer may need your vehicle for a full working day.
Call Your Dealer
Call your Ford or Mercury dealer without delay and ask for a service date. Also ask your dealer to check the OASIS system for any other service actions that may be required on your vehicle. If parts are needed and the dealer does not have them in stock, they can be ordered before scheduling your service date.
If you have leased this vehicle to another person or organization, please immediately notify the lessee of this recall.
When you bring your vehicle in, show the dealer this letter. If you lose the letter, your dealer will still do the work free of charge.
Changed Name, Address, Or Sold The Vehicle?
If you have changed your name or address, or have sold the vehicle, please fill out the enclosed prepaid postcard. Sign and date it and mail the card to Ford.
If you cannot get the recall service performed, contact the Ford "Customer Assistance Centre" at the address identified in the letterhead of this letter. Please identify your vehicle's serial number in any correspondence.
We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your vehicle.