Attachment I - Administrative Information

Administrative Information

CARES / OASIS
You must use CARES or OASIS to determine if a vehicle is eligible for this or another recall.

Tell owners of any other recalls that may not have been completed. Complete all recalls during a single visit by the owner.

Promptly Correct
^ Affected vehicles on the enclosed list.

^ Other affected vehicles which are brought to your dealership.

NOTE:
Correct all affected vehicles in dealer stock before delivery to owners.

Dealer-Owner Contact/Action
If you are aware of any subject vehicles in your region, and the owner's name does not appear on the enclosed list, immediately contact the owner and arrange a service date. Give the owner a copy of the Owner Letter.

Dealership Responsibilities
Dealers are responsible to perform this recall service promptly following presentation of the vehicle by the owner. It is important that you promptly report to the "National Owner Relations Office" at Oakville any instance in which an owner will not allow you to complete this recall because of objections in scheduling or for any other reason.

Reimbursement For Recall Completion And Claims Submission Instructions

^ Submit claims for all completed units.

^ Claim reimbursement through the Direct Warranty Entry (DWE) system using the RECALLS screen. Use the RECALLS screen only (PF3 Recall Entry/Retrieval on the DWE Menu Screen). If the claim number contains more than six digits, enter only the last six digits.

NOTE:
Claim Form 1864 will no longer be mailed to owners. Use a Form 6125-2 or an authorized computer generated claim form as an internal repair order to support DWE Entry through the RECALLS screen. Ensure that only the RECALLS screen is used when inputting completion and reimbursement information.

^ Dealers without DWE capability must mail Company Claim Copy No. 2 of a completed Form 1864 to Warranty Claims Processing at Oakville for reimbursement. Forms submitted must show all parts used and their cost, the parts handling allowance, and be imprinted, dated and signed by authorized dealership personnel.

^ All claims must show 91S32 in the recall box.

Refunds
Refund requests must be submitted separately from the recall service actions.

Refund requests are governed by the following guidelines:

^ Owners/Dealers seeking refund for replacement of front seat belt assemblies (because of broken tension eliminator cables) at their expense prior to the receipt of notice of this recall must present the original copy of their paid repair orders or parts invoices to any Ford or Mercury dealership.

^ Using the DWE Recall Screen, enter the following:

- Labor Code..........A

- Recall Code..........R91S32

- Enter "REFUND INV # ____________" in the area on the claim designated for PARTS USED.

- Enter the owner refund amount as a "MISCELLANEOUS" cost.

^ Please provide prompt refund to all eligible owners having proper documentation regardless of the source of the original service.

^ Retain the copy of the paid repair order or invoice with a copy of the refund request in your service file for reference.

^ Dealers without DWE capability must mail their refund requests on a separate completed 1864 Form with the owner's original paid repair order or parts purchase receipt to Warranty Claims Processing. Enter the 0.3 Hrs. in Box "A" and R91S32 in the Recall box of the Form. Include all amounts in the TOTAL CLAIM box.

NOTE:
Dealers should ensure that the recall is also performed on all vehicles for which a refund is processed.