Attachment III - Sample Letter

March, 1989


Mr. John Sample
123 Main Street
Anywhere, USA 12345

This is to advise you of a special Ford Motor Company service program (88E75) involving spark plug wires on certain 1988-model Mercury Tracers. Our records indicate that you own the Tracer described below:

Vehicle Description:
Serial Number:

REASONS FOR THIS PROGRAM

Your Tracer may have engine misfire or hard starting as a result of spark plug wire abrasion.

WHAT WE WILL DO

Ford Motor Company is providing no-charge service for the spark plug wire abrasion. Your Lincoln-Mercury dealer will inspect your Tracer's spark plug wires and, if necessary, replace the wires.

WHAT YOU SHOULD DO

Call your Lincoln-Mercury dealer. He will schedule your Tracer for service.

Ford Motor Company is taking this action as part of its ongoing efforts to maintain owner confidence in its products. We appreciate your purchase of the Mercury Tracer and hope that this service program serves to assure your continued satisfaction and patronage.