Owner Letter
Serial Number: IFMCA11S6XYZ12345 91M75Mr. John Sample
123 Main Street
Anywhere, USA 12345
Ford Motor company is providing a no-charge Service Program Number 91M75, to owners of certain 1988 and 1989 2-wheel drive Tempo and Topaz cars.
Reason for This Program
The fuel pump in your car may become abnormally noisy or may not operate properly. A noisy or improperly operating fuel pump could be caused by a seal in the fuel pump wearing prematurely. This condition could cause reduced fuel pressure which may result in hard starting, loss of engine power or stalling during hot weather.
What We Will Do
If your car should experience these symptoms, your dealer will replace the fuel pump. This no-charge service is available for 5 years/50,000 miles or through September 30, 1992, whichever provides greater coverage.
What You Should Do
PLEASE KEEP THIS LETTER. If your car should exhibit the above described symptoms within the indicated time/mileage limitations, contact your Ford or Lincoln-Mercury dealer. Give the dealer this letter.
If you misplace this letter, your dealer will still do the work, free of charge.
Refunds
If you paid to have this service done before the date of this letter, Ford is offering a full refund, including deductible costs. For a refund, please present your paid work-order or parts receipt to your Ford or Lincoln-Mercury dealer.
We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built car.