Owner Letter

Vehicle Identification Number (VIN) April, 1993

Vehicle Owner
123 Main Street
California, USA 12345

EMISSIONS RECALL NOTIFICATION:

In March, 1992 you were notified that Ford Motor Company was voluntarily recalling certain 1988-model Taurus, Sable and Continental cars. If you recently acquired this car a previous owner was notified. Our letter indicated that the engine in the car identified above by vehicle identification/serial number may be releasing air pollutants which exceed California standards.

You (or a previous owner) responded to the March, 1992 notification letter and your car was serviced at a Ford or Lincoln-Mercury dealership.

Shortly after the notification letters were sent, we learned that the service performed on some of the cars was not providing the intended results.

AVAILABILITY OF ADDITIONAL EMISSIONS RECALL SERVICE:

This letter is to notify you that additional recall service for your 1988- model Taurus, Sable or Continental is now available.

WHAT THE DEALER WILL DO:

At no cost to you, your dealer will replace the electronic engine control module on your car's engine. This service is designed to eliminate potentially unsatisfactory engine performance, enhance "Smog-Check" results and to reduce air pollutants.

WHY YOUR RESPONSE IS IMPORTANT:

Even though your car was recently serviced, we encourage you to respond to this notice as soon as possible. It is important that you have this service done to maintain the emissions warranty coverage on your car, to help assure that your car's engine will pass "Smog-Check" tests and that the California Department of Motor Vehicles (DMV) will renew your vehicle registration.

HOW LONG WILL IT TAKE?

The time needed to service your car's engine is about one hour. However, due to service scheduling times, your dealer may need your car for one full day.

CALL YOUR DEALER:

Call your dealer. Ask for a service date and if parts are in stock at the dealership.

If the dealer does not have the parts in stock, they can be ordered before scheduling your car for service. Parts would be expected to arrive within a week.

When you bring your car to the dealership, present this letter to the dealer service manager. If you misplace this letter, your dealer will still do the service work free of charge.

CHANGED ADDRESS OR SOLD THE CAR?

If you have, please fill out the enclosed prepaid postcard and mail it.

ASSISTANCE:

If the service repair is not performed promptly and without charge, contact your dealer service manager. You may also contact the Ford Customer Assistance Center by calling toll-free 1-800-392-3673, (1-800-392-FORD).

EMISSIONS RECALL - PROOF OF CORRECTION CERTIFICATE:

The State of California requires the completion of emissions recall repairs prior to vehicle registration renewal. Your car is subject to these requirements. When this recall repair is completed by your dealer, your will receive a Vehicle Emission Recall - Proof of Correction certificate. This certificate says that this emission recall has been performed on your car.

PLEASE MAKE SURE THAT YOU GET A CERTIFICATE FROM THE DEALER AND THAT YOU HAVE IT WHEN YOU RENEW YOUR CAR'S REGISTRATION.

IT IS ALSO IMPORTANT FOR YOU TO KNOW THAT THE CERTIFICATE SHOULD BE RETURNED TO THE DEPARTMENT OF MOTOR VEHICLES (DMV) ONLY IF IS REQUESTED BY THE DMV. OTHERWISE, THE CERTIFICATE IS TO BE HELD BY YOU FOR YOUR RECORDS.

We regret any problem this recall may cause you. Please call your Ford or Lincoln-Mercury dealer to have your car serviced as soon as possible to avoid any inconvenience when renewing your registration.